Crowdsourcing as a Long Game Using Transit Customer Experience Data

This month, Barbara Andres will lead a discussion on using crowdsourcing to gather transit customer experience data at the City of Santa Monica.

About Barbara Andres

Barbara Andres manages innovative customer-focused pilots and projects for the City of Santa Monica Department of Transportation (DOT). Successful projects include an FTA-funded $3.4 million transit fare collection system and implementing several software-as-a-service and other technology implementations including the region’s first mobile ticketing system, real-time bus arrival predictions, and automated bus and bike lane enforcement pilots. Barbara also coordinates the city’s partnerships with private-sector autonomous vehicle ride-hailing businesses operating in the City. Barbara received her bachelor’s degree from California State University Channel Islands and is currently working on her master’s degree in public administration. She has worked for the Santa Monica DOT for nearly 12 years, after working in the city’s Finance Department for more than three years.

Agenda

• 8:00am - Doors Open
• 8:30am - Networking
• 9:00am - Speaker Presentations
• 10:00am - End

Location

LA Cleantech Incubator at the La Kretz Innovation Campus
525 S Hewitt St
Los Angeles, CA 90013